Heat Pump Repair in North Vancouver, BC
Pre-call emergency checklist, symptom guide, Lower Mainland repair costs, and licensed technicians in North Vancouver.
Emergency service needed?
Work through the checklist below first — about 1 in 5 service calls turns out to be a tripped breaker, clogged filter, or thermostat setting.
North Vancouver's mountain proximity brings heavier snowfall — outdoor unit clearance is an actual winter maintenance task here.
North Shore properties see heavier snowfall than the Lower Mainland floor, making outdoor unit snow clearance a genuine winter task rather than a rare event. Units buried in snow lose airflow efficiency rapidly and can overheat or shut down. North Vancouver also has many steep-lot properties with complex outdoor unit siting — refrigerant lines are longer and service access can be challenging for contractors unfamiliar with the area.
Most common North Vancouver repair issues
- 1.Snow accumulation on and around outdoor unit
- 2.Reduced performance from airflow restriction in cold weather
- 3.Access challenges for service on steep-lot properties
Before You Call a Technician
Run through these steps first. They resolve ~20% of service calls and save you a diagnostic fee.
Check the breaker
Find the dedicated heat pump breaker in your panel. Flip it fully OFF, then ON. If it trips immediately again, stop — call an electrician.
Check thermostat settings
Confirm it's set to HEAT (not COOL or FAN), the set temperature is above room temperature, and batteries are fresh. Many "no heat" calls are thermostat mode errors.
Check the filter
Ductless: pop open the indoor unit cover and check the filter. Ducted: find your air handler filter. A fully clogged filter causes safety shutdown. Replace or wash it.
Clear the outdoor unit
Remove snow, leaves, or debris within 30cm on the sides and 60cm at the front (discharge direction). Check that the unit isn't buried in snow.
Check for error codes
Most modern units display error codes on the indoor unit display or blink a fault pattern. Note the code before calling — it tells the technician what to bring.
For an iced outdoor unit
Switch to FAN-ONLY mode for 20–30 minutes to let it defrost. If it re-ices within an hour of defrosting, you have a defrost system issue.
Check for recent power outages
Some units require a manual reset after a power interruption. Turn the unit off at the thermostat or remote, wait 30 seconds, turn back on.
Symptom Guide
Common heat pump symptoms, likely causes, and what to try before calling.
Blowing cold air in heat mode
Medium priorityLikely Cause
Active defrost cycle (normal), stuck reversing valve, or low refrigerant
Try First
Wait 5–10 minutes — defrost cycles are normal and temporary
Call If...
Cold air continues after 10 min, or happens repeatedly throughout the day
Outdoor unit heavily iced over
High priorityLikely Cause
Defrost board/sensor failure, blocked airflow, or low refrigerant
Try First
Switch to fan-only for 20–30 min to defrost. Clear debris around unit.
Call If...
Unit re-ices within an hour, or ice covers the entire coil and fan
Mini split dripping water indoors
Medium priorityLikely Cause
Clogged condensate drain — common in humid BC climates
Try First
Flush condensate drain line with diluted vinegar. Check for blockage at drain outlet.
Call If...
Water is pooling, not just dripping. Mold visible in the unit.
Unit not turning on at all
High priorityLikely Cause
Tripped breaker, failed capacitor, communication fault, or burned contactor
Try First
Reset breaker once. Check thermostat batteries. Try unplugging remote and re-pairing.
Call If...
Breaker trips again, or unit still won't start after breaker reset
Grinding or squealing noise
Medium priorityLikely Cause
Fan motor bearing wear, loose fan blade, or debris in outdoor unit
Try First
Inspect outdoor unit for sticks, leaves, or debris caught in the fan. Turn unit off first.
Call If...
Noise persists after clearing debris, or you hear grinding from the compressor area
Short cycling (frequent on/off)
Medium priorityLikely Cause
Oversized unit, low refrigerant, dirty filter, or refrigerant metering issue
Try First
Check and clean the filter. Ensure all registers and vents are open.
Call If...
More than 4-6 short cycles per hour after filter is clean
Runs constantly but can't reach set temperature
Low priorityLikely Cause
Below unit's rated operating temperature, low refrigerant, poor insulation, or undersized system
Try First
Check outdoor temp vs unit's rated minimum. Seal obvious drafts. Check filter.
Call If...
Outdoor temp is within unit's range but performance is still poor
Musty or mold smell
Low priorityLikely Cause
Dirty evaporator coil, mold in condensate pan, or clogged drain
Try First
Clean the indoor unit filter. Run unit on cooling mode to flush condensate.
Call If...
Smell persists after filter cleaning. Visible mold on the indoor unit.
Backup heat not activating (hybrid system)
High priorityLikely Cause
Thermostat changeover threshold setting, failed gas valve, or communication fault
Try First
Check thermostat for manual override to backup heat mode.
Call If...
Cannot manually switch to backup heat — this is an emergency in cold weather
Repair Costs in North Vancouver (2026)
Typical Lower Mainland labour and parts rates. Emergency or after-hours calls add $150–$250 to any service visit.
| Repair | Lower Mainland |
|---|---|
| Diagnostic visit | $100–$200 |
| Capacitor replacement | $250–$450 |
| Fan motor (indoor or outdoor) | $700–$1,200 |
| Refrigerant leak — detect & repair | $900–$2,500 |
| Defrost board or sensor | $350–$650 |
| Control board replacement | $900–$1,800 |
| Condensate drain service | $150–$350 |
| Reversing valve | $600–$1,200 |
| Compressor replacement | $2,500–$4,500 |
| Annual tune-up | $150–$300 |
Costs include parts and labour. Brand-specific parts (Mitsubishi, Daikin, Fujitsu) may run higher. Always get a written estimate before authorizing work.
Heat Pump Technicians in North Vancouver
Licensed contractors serving North Vancouver. Always confirm they hold a current Technical Safety BC refrigeration licence before booking.
Eco Pro Heating & Cooling
North Vancouver, Lower Mainland
Phone: +1-604-725-4485
Services:
Service area: Vancouver, North Vancouver, West Vancouver, Burnaby. 20+ years experience; 300+ 5-star reviews; CleanBC certified; ductless mini-split + central air-source + hybrid dual-fuel
View Details →Greentech Air Conditioning and Heating
North Vancouver, Lower Mainland
Phone: +1-604-493-2033
Services:
Brands:
Daikin
Service area: Vancouver, North Vancouver, Burnaby, Coquitlam, Whistler, Lower Mainland. BBB Accredited A+; Daikin ductless and central; 18-20 SEER; residential and commercial; boiler services noted
View Details →VanHeat Services
North Vancouver, Lower Mainland
Phone: +1-604-281-4790
Services:
Brands:
Lennox
Service area: Vancouver, North Vancouver, Coquitlam, Metro Vancouver. 18+ years experience; Lennox dealer; 24/7 furnace repair; residential and light commercial
View Details →Jetson Home
North Vancouver, Lower Mainland
Phone: +1-888-996-5876
Services:
Brands:
Carrier
Service area: Richmond, Vancouver, North Vancouver, Lower Mainland, BC-wide. VC-backed startup (US$50M raised 2024); single-day installation model; instant online quotes; all-in pricing 30-50% below traditional installs; handles rebate paperwork; EV charger + heat pump water heater also available
View Details →Nova Heating & Sheet Metal Ltd.
North Vancouver, Lower Mainland
Phone: +1-604-988-3922
Services:
Brands:
Samsung, Armstrong Air, American Standard, Fujitsu, Daikin, Mitsubishi
Service area: North Vancouver, West Vancouver, Burnaby, Coquitlam. Family-owned since 1945; BBB A+ rated; 70+ years on the North Shore; custom sheet metal; ductless mini-split specialist; Sat hours available; manufacturer-trained
View Details →R&B Plumbing & Heating Ltd.
North Vancouver, Lower Mainland
Phone: +1-604-337-2369
Services:
Brands:
Carrier
Service area: North Vancouver, West Vancouver, Vancouver, Burnaby. Since 1990; Carrier Authorized Dealer; Carrier Indoor Air Quality Expert; FortisBC Trade Ally; Home Performance Contractor Network; TSBC #LGA0003173; plumbing + HVAC + gas fitting combined
View Details →Paris Service Group
North Vancouver, Lower Mainland
Phone: +1-778-803-1582
Services:
Service area: North Vancouver, West Vancouver, Vancouver, Lower Mainland. Subsidiary of Paris Mechanical; North Vancouver Chamber member; plumbing + HVAC + heat pump installation; 24/7 live answering; Mon-Fri 8AM-4:30PM; residential focus
View Details →Brand-Specific Repair for North Vancouver
Looking for a technician certified on a specific brand? Use the brand pages to find authorized dealers and service technicians.
Full Service Guide
DIY maintenance schedule, when to repair vs. replace, and how to verify technician credentials.
Home Assessment Checklist
If your heat pump is underperforming (not failing), walk through this 30-minute assessment before calling.
North Vancouver Install Guide
Climate data, installation costs, and recommended systems for North Vancouver homeowners.
Disclaimer
Repair cost estimates are illustrative based on 2026 BC market data. Actual costs depend on brand, part availability, and access complexity. Always obtain a written estimate before authorizing repairs. Refrigerant and electrical work legally requires licensed technicians under Technical Safety BC regulations.