Privacy Policy & Terms of Service

Privacy Policy

Information We Collect

When you use the Ghost Load Auditor or contact form, we collect the information you submit directly: name, email address, postal code, and the load calculation inputs you provide (panel size, appliance wattages, square footage). We do not collect payment card details — payments are processed by Stripe and subject to Stripe's Privacy Policy.

We also collect standard server logs (IP address, browser type, pages visited) via Vercel infrastructure, and aggregate analytics via Google Analytics. Google Analytics data is anonymized and subject to Google's Privacy Policy.

How We Use Your Information

• To deliver your Ghost Load Audit report by email.
• To connect you with licensed BC heat pump contractors if you request a referral.
• To improve the accuracy of our load calculation tools.
• To comply with legal obligations.

We do not sell your personal information to third parties. We do not share your data with contractors without your explicit consent (the checkbox on the audit form).

Data Retention

Audit submissions are retained in our secure inbox for up to 24 months to support any follow-up questions about your report. You may request deletion at any time by emailing contact@canadianheatpumphub.ca.

Cookies

We use cookies for Google Analytics (analytics) and Stripe (payment processing). No tracking or advertising cookies are set by canadianheatpumphub.ca itself. You can disable cookies in your browser settings; this will not affect your ability to use the site.

Your Rights (PIPEDA & BC PIPA)

Under Canadian federal PIPEDA and BC's Personal Information Protection Act, you have the right to access, correct, or request deletion of your personal information. Contact us at contact@canadianheatpumphub.ca with any privacy requests.

Terms of Service

Nature of the Service

Canadian Heat Pump Hub provides educational content, a contractor directory, and mathematical load calculation tools (the “Ghost Load Auditor”). All outputs are estimates based on user-supplied inputs and are for informational purposes only.

The Ghost Load Auditor applies CEC Rule 8-200 Optional Method calculations. Results are not a formal electrical permit, a professional engineer's declaration, or a utility service assessment. Final technical verification and a physical site inspection by a licensed electrical contractor are always required before any equipment installation.

Contractor Directory

Contractor listings are sourced from the Technical Safety BC (TSBC) public registry and are provided for informational purposes. Inclusion in the directory does not constitute an endorsement. Always verify contractor credentials, insurance, and licensing directly with TSBC before engaging any contractor.

Rebate & Cost Estimates

Rebate amounts, eligibility criteria, and cost ranges are updated periodically but may not reflect the most current program details. Always verify directly with betterhomesbc.ca and BC Hydro before making financial decisions.

Limitation of Liability

To the maximum extent permitted by applicable law, Aelric Technologies Inc. is not liable for any damages arising from reliance on information provided by this site. Use of this site is at your own risk.

Governing Law

These terms are governed by the laws of British Columbia, Canada.